TERMS & CONDITIONS

When you book online or via phone with MyDetailGuys.com, you should read and agree to the terms and conditions of the booking prior to making an appointment. Once an appointment has been made, you are bound under the terms and conditions herein.

Booking Terms & Conditions

  • Customers should remove all personal belongings, money and other significant items from their vehicle prior to any type of detailing.
  • MyDetailGuys.com will not accept any liability for any loss or damage to any personal property including the vehicle being serviced, any belongings contained inside of the vehicle or to the location of service. Assure that your vehicle is being serviced in a lawful and safe area and if you feel otherwise please communicate your concerns with the technician.
  • All vehicles are cleaned at the customers own risk and must be able to withstand normal cleaning processes. Any damage claims as a result of cleaning will be limited to the cost of the service.
  • We cannot guarantee any firm times when accepting your booking.
  • Our detailing times are an estimate only. Each vehicle is different and may require more or less time to fulfill the detailing type.
  • We reserve the right to use any one of our experienced staff to undertake your auto detailing and may need to change the detailer at short notice without penalty.
  • Whilst every effort will be made to keep regular bookings to the same day and time each week, sometimes it may be necessary to make changes but we will endeavor to communicate the changes prior to arrival.
  • We reserve the right to take a debit or credit card details to secure the booking. Debit/Credit cards shall be processed by Authorize.Net.
  • We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and /or machinery or equipment failure.
  • MyDetailGuys.com reserves the right to refuse or deny any booking or continue with their service if they deem the customer to be unreasonable.
  • MyDetailGuys.com reserves the right to refuse or deny customer demands above and beyond the booked detailing.
  • MyDetailGuys.com will not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take the relevant actions should any such behaviors be encountered

Pricing Terms & Conditions

  • Our minimum call out charge is $99.
  • MyDetailGuys.com reserve the right to charge an hourly rate of $99 (or proportion thereof) for any work that is not within the boundaries of the booking.
  • A minimum 25% surcharge will be applied to all jobs that involve excessive pet hair, urine, vomit, blood, feces, or other hazardous materials.
  • Our prices are based on detailing type, location, type of car and condition of the vehicle and will be advertised as a FROM price.
  • MyDetailGuys.com reserves the right to charge each vehicle according to its condition, the type of vehicle and the customer location.
  • MyDetailGuys.com reserves the right to amend any price during the detailing if any unforeseen cleaning/service is required at the time of finding. Customer will be notified immediately upon finding.

Communication Terms & Conditions

  • MyDetailGuys.com will send you email confirmation to confirm your service request, provide information about the detailer matched to your job, and to conduct a customer satisfaction survey after the job is completed.
  • MyDetailGuys.com may provide your order request to any detailer within our network or out of our network to fulfill your request in a timely manner.
  • When your service request is matched to a provider, your name, phone number, service address and vehicle information will be shared with that service provider.
  • MyDetailGuys.com may call you directly to schedule your service or conduct a customer satisfaction survey. In the event of a canceled request, we may call you to inquire about your reasons for canceling.
  • All inbound and outbound customer service calls may be recorded for quality assurance.

Service Terms & Conditions

  • We may ask you where you heard about MyDetailGuys.com in order to gauge our marketing strategies.
  • We may conduct customer satisfaction surveys.
  • We must have permission to hold a debit or credit card to secure a regular booking and we will charge the card after each visit.
  • We reserve the right to charge a debit or credit card the full amount should the vehicles(s) not be available for cleaning and the booking has not been cancelled in advance (see cancellation policy).

Cancellation Terms & Conditions

  • We require 24 hours notice to cancel any booking/detailing service.
  • Failure to provide 24 hours advance notice of cancellation will result in a minimum charge of 25% of the service cost.
  • Same day appointments that are cancelled will incur a charge of 25% of the service cost.
  • MyDetailGuys.com reserve the right to take full payment if a booking is cancelled on the day without prior agreement.
  • MyDetailGuys.com reserves the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know.
  • MyDetailGuys.com reserves the right to alter a booking or move a booking in accordance to its staff levels, weather conditions and/or equipment failure without penalty to the company.
  • Failure to be present at the time and location of the ordered service will result in the full value of the service being charged.

Service Guarantee

  • If there is probable and clear cause that the service technician did not fulfill the package as ordered or there is clear evidence of poor craftsmanship, we will at our cost redo the uncompleted or unsatisfactory portion of the service free of charge.
  • Any claims must be filed within 48 hours of the completion of the service by phone, email info@mydetailguys.com or submitting a review online. Pictures of the area must be emailed to info@mydetailguys.com within 24 hours of the claim being made.
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