Privacy Policy

Last Updated: 11/17/2025

This Privacy Policy explains how My Detail Guys and Upholstery LLC (doing business as “My Detail Guys” and “My Upholstery Guys,” “we,” “us,” or “our”) collects, uses, and protects your information when you interact with us online, by phone, by text message, or in person.

By using our website, booking services, communicating with us, or opting in to receive text messages from us, you agree to the practices described in this Privacy Policy.

1. Scope

This Privacy Policy applies to information we collect:

On our website(s) and landing pages

Through online forms and chat widgets

Via SMS/text messages and phone calls

Through email and social media

In person at our shop or during service visits

It does not apply to third-party websites, apps, or services we do not control.

2. Information We Collect

The types of information we may collect include:

a. Contact & Identity Information

Name

Phone number

Email address

Postal address

Vehicle or item details (e.g., car, boat, RV, furniture type)

b. Service & Transaction Information

Services requested or performed

Appointment dates and times

Quotes, invoices, and payment-related details (processed through third-party payment processors)

c. Communications & Preferences

SMS/text message content and logs

Call logs and voicemail/transcript content (where permitted by law)

Email and chat correspondence

Marketing and communication preferences

d. Website & Device Information

Collected automatically via cookies and similar technologies:

IP address

Browser type and version

Device identifiers

Pages visited, time on site, and interactions

3. How We Use Your Information

We use the information we collect for purposes such as:

Providing and managing services (booking, confirming, and completing your detail or upholstery service)

Customer support and communication (answering questions, rescheduling, follow-ups)

Account and appointment notifications (reminders, updates, confirmations, changes)

Billing and payment processing via third-party processors

Service quality, training, and safety (e.g., call recording and analytics where allowed)

Marketing our own services (special offers, promotions, and updates you’ve opted in to receive)

Compliance, legal, and security purposes (fraud prevention, responding to legal requests, enforcing our policies)

4. Our SMS / Text Messaging Program

When you provide your mobile number and opt in, you may receive text messages from My Detail Guys and Upholstery LLC related to:

Appointment confirmations, reminders, and updates

Service follow-ups and review requests

Occasional marketing and promotional messages about our detailing and upholstery services (if you consent to marketing texts)

Program details:

Message frequency: Message frequency varies.

Fees: Message and data rates may apply, depending on your mobile carrier plan.

Opt-out: You can opt out of receiving text messages at any time by replying STOP to any message.

Help: For help, reply HELP or contact us at (817) 789-9272 or email [email protected].

Your consent to receive text messages is not a condition of purchasing any services.

5. Required Mobile Data & Non-Sharing Statement (A2P Compliance)

To comply with carrier and industry rules for A2P messaging, we follow strict rules for how we handle mobile information:

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

In plain terms:

We do not sell, rent, or share your mobile number or SMS opt-in status with outside marketers or “affiliate” lists.

We may use trusted service providers (e.g., CRM, texting platform, call center tools) only to help us deliver our own services and messaging programs, under confidentiality obligations.

Your SMS opt-in data and consent are kept separate and protected from any third-party marketing use.

6. How We Share Information (Non-SMS Data)

For non-mobile data (like email, name, booking details), we may share information as follows:

Service Providers / Subcontractors: With vendors that help us run our business (e.g., scheduling systems, CRM, email service providers, payment processors, website hosting, telecom providers).

Business Operations: As needed for accounting, auditing, analytics, and internal reporting.

Legal & Safety: When required by law or to protect our rights, property, safety, or that of our customers or the public.

Business Transfers: In connection with a merger, acquisition, or sale of all or part of our business, subject to appropriate protections.

We do not sell personal information in the sense commonly restricted by modern privacy laws. For mobile/SMS data, the stricter non-sharing rule above always applies.

7. Cookies and Tracking Technologies

We may use cookies, pixels, and similar technologies to:

Remember your preferences

Improve site performance and user experience

Analyze traffic and usage patterns

Measure the effectiveness of our marketing

You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. Some site features may not function properly without cookies.

8. Data Retention

We retain your information for as long as reasonably necessary to:

Provide services and maintain records of your history with us

Comply with legal, tax, and regulatory obligations

Resolve disputes and enforce our agreements

When information is no longer needed, we may delete it or anonymize it in accordance with applicable law.

9. Your Choices and Rights

Depending on your location and applicable law, you may have rights to:

Access the personal information we hold about you

Request corrections to inaccurate or incomplete information

Request deletion of certain information

Opt out of marketing communications (including SMS marketing)

Limit or object to certain data uses

To exercise these rights or update your preferences, you can:

Reply STOP to any marketing text to unsubscribe from SMS

Click “unsubscribe” in marketing emails

Contact us at [email protected] or call (817) 789-9272

We may need to verify your identity before processing certain requests.

10. Security

We use commercially reasonable administrative, technical, and physical safeguards to help protect your information from unauthorized access, use, or disclosure. However, no system can be guaranteed 100% secure, and you use our services at your own risk.

11. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it as required by law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Your continued use of our website or services after changes have been posted means you accept the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

My Detail Guys and Upholstery LLC
Phone: (817) 789-9272
Email: [email protected]
6925 E Lancaster Ave, Fort Worth Texas 76112